Terms and Conditions

SONDER.CAREERS — Terms and Conditions of Use

Platform: Sonder.careers

Version 1.0

These Terms and Conditions govern your access to and use of the Sonder.Careers platform at Sonder.careers. Please read them carefully. By creating an account or using any part of the service, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not use the platform.

1. Introduction and Definitions

1.1 About Sonder.Careers

Sonder.Careers ("we", "us", "our") operates a UK-based professional careers and recruitment platform at Sonder.careers (the "Platform") providing professional profile hosting, job listings, employer profiles, candidate-employer matching, professional networking, career development tools, AI-generated profile summaries, and related services (collectively, the "Service"). The Platform is built on the Sonder philosophy: All lives living one story. We exist to connect people to opportunity through identity, not simply through a document.

1.2 Governing Terms

These Terms and Conditions ("Terms") govern your access to and use of the Service. By accessing or using the Service in any capacity, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Service.

1.3 Definitions

In these Terms, the following definitions apply:

• "Platform" means the Sonder.careers website, mobile application, and all associated services and features.

• "Service" means all functionality provided through the Platform including profile creation, job listings, employer tools, AI summaries, messaging, and any future features.

• "Content" means all text, images, video, audio, files, CV data, employment history, profile information, job postings, messages, and any other material posted to or transmitted through the Service.

• "User" means any individual or entity that accesses or uses the Service, whether as a visitor, registered member, job seeker, employer, or recruiter.

• "Candidate" means any User who creates a profile on the Platform for the purpose of career development, job seeking, or professional networking.

• "Employer" means any business, organization, or recruiter who accesses the Platform for the purpose of advertising roles, finding candidates, or engaging with the Service in a hiring capacity.

• "Professional Data" means all employment history, career information, skills, qualifications, educational background, professional interests, and related personal information that a Candidate provides to the Service.

• "AI Content" means any profile summary, career insight, or other output generated by automated or AI-powered tools within the Platform based on a User's profile data.

• "Intellectual Property" means all patents, trademarks, trade names, service marks, logos, copyrights, database rights, design rights, and any other intellectual property rights, whether registered or unregistered.

1.4 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms, without prejudice to any statutory rights you hold as a consumer.

2. Changes to These Terms

We reserve the right to amend these Terms at any time. Amendments take effect upon posting to the Platform with an updated Last Updated date. For material changes that affect your rights or obligations, we will use reasonable efforts to provide notice through the Platform or by email to registered Users at least 14 days before the changes take effect. Your continued use of the Service after such changes constitutes acceptance of the revised Terms. If you do not agree to revised Terms, you must stop using the Service immediately.

3. Eligibility and Registration

3.1 Age and Residency

The Service is available to individuals aged 18 or over. By registering, you confirm that you meet this requirement. Employer access is available to registered businesses operating within or recruiting into the United Kingdom and internationally where permitted by applicable law.

3.2 Account Accuracy

By registering for the Service, you warrant that all information you provide is accurate, complete, and current, and that you have the authority to enter into these Terms. You must notify us immediately at admin(at)Sonder.careers if you become aware of any inaccuracy in your account information or any unauthorised use of your account.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Sonder.Careers shall not be liable for any loss resulting from your failure to maintain account security.

4. User Profiles and Professional Data

4.1 Candidate Profiles

To access the full functionality of the Platform as a Candidate, you must create a profile. A complete profile may include, at Sonder.Careers's discretion:

• Full name and contact details including email address.

• Professional headline, current role, and employment status.

• Full employment history including job titles, employers, dates, responsibilities, and achievements.

• Educational background and professional qualifications.

• Skills, competencies, and areas of expertise.

• Professional interests, sector preferences, and career objectives.

• Profile photograph and any other media you choose to upload.

• Social media and professional network links where applicable.

• AI-generated profile summary (subject to your consent and settings).

4.2 Employer Profiles

To access the Platform as an Employer, you must create a business profile. A complete employer profile may include:

• Company name, registered address, and company number where applicable.

• Company description, culture statement, and sector information.

• Company logo and visual brand assets.

• Contact details of the authorised representative managing the account.

• Active job listings and historical hiring activity on the Platform.

4.3 Profile Visibility

Candidate profiles are visible to registered Employers and other Users by default. You may control the visibility of specific profile elements through your account settings. Certain information, such as your name and professional headline, remains visible to maintain the integrity of the Platform. Sonder.Careers is not responsible for how Employers or third parties use information that is visible on your public profile.

4.4 Profile Accuracy

You are solely responsible for the accuracy and completeness of all information in your profile. Sonder.Careers does not verify Professional Data and accepts no liability for any inaccuracy, misrepresentation, or omission in any User profile.

5. Data Protection, GDPR Compliance, and Consent

5.1 Lawful Basis for Processing

Sonder.Careers processes your personal data in accordance with UK GDPR and the Data Protection Act 2018. We rely on the following lawful bases:

• Contract: processing necessary to perform the Service you have requested.

• Legitimate interests: processing necessary for our legitimate interests in operating and improving the Platform, preventing fraud, and ensuring network security.

• Consent: processing based on your explicit or implicit consent, including the use of your Professional Data for recruitment matching and AI-generated summaries.

• Legal obligation: processing necessary to comply with applicable law.

5.2 Implicit Consent to Use of Professional Data for Recruitment Purposes

By creating a Candidate profile on Sonder.Careers and providing Professional Data, you provide your informed and freely given consent to the following uses of that data.
This consent is a necessary and integral part of the Service you are requesting and without which the Service cannot be provided in its intended form:

• Your Professional Data will be used to create, populate, and display your Candidate profile on the Platform.

• Your Professional Data will be shared with Employers and recruiters who access the Platform for the purpose of candidate identification, evaluation, and contact in connection with recruitment activity.

• Your Professional Data will be processed by Sonder.Careers's AI tools to generate career summaries, profile insights, role recommendations, and competency assessments. AI-generated content is clearly labelled as such on the Platform.

• Your Professional Data may be used by Sonder.Careers to match your profile against relevant job opportunities and to surface your profile to Employers whose requirements correspond to your stated skills and experience.

• Your Professional Data may be used by Sonder.Careers in anonymised and aggregated form for platform analytics, product improvement, and market research.

• Your name, headline, and profile photograph may be displayed in search results, candidate listings, and promotional materials of the Platform unless you specifically opt out through your account settings.

5.3 Nature of Consent

The consent you provide under clause 5.2 is specific to the recruitment and career development purposes of the Platform. It does not constitute consent to the sale of your personal data to third parties for marketing or any other commercial purpose unrelated to recruitment. Sonder.Careers does not and will not sell your personal data to third parties.

5.4 Withdrawal of Consent

You may withdraw your consent at any time by deactivating your profile or by adjusting your privacy settings within your account. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5.5 Special Category Data

Sonder.Careers does not require you to provide special category data as part of your profile. If you voluntarily include such data in your profile, you provide your explicit consent to its processing for the purposes described in clause 5.2.

5.6 Data Retention

We retain your personal data for as long as your account remains active or as necessary to provide the Service. Following account deletion, we retain data for a period of 24 months to comply with legal obligations and to resolve disputes. Anonymised analytics data may be retained indefinitely.

5.7 International Transfers

Sonder.Careers may transfer your personal data to service providers located outside the United Kingdom where necessary to operate the Platform. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with UK GDPR.

5.8 Your Data Rights Under UK GDPR and the Data Protection Act 2018

You have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.

• Right to rectification: to request correction of inaccurate or incomplete personal data.

• Right to erasure: to request deletion of your personal data in certain circumstances.

• Right to restrict processing: to request that we limit how we use your personal data.

• Right to data portability: to receive your personal data in a structured, machine-readable format.

• Right to object: to object to processing based on legitimate interests or direct marketing.

• Right to withdraw consent: to withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at privacy(at)Sonder.careers. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

5.9 AI-Generated Content and Automated Decision Making

Sonder.Careers uses AI tools to generate profile summaries, role recommendations, and competency assessments. These tools process your Professional Data automatically. AI-generated outputs are clearly labelled on the Platform and are provided for informational and career development purposes only. No legally significant or similarly significant decisions are made solely on the basis of automated processing without human review.

5.10 Privacy Policy

Full details of how we collect, use, store, protect, and share your personal data are set out in our Privacy Policy. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

6. Content and Licence

6.1 Your Responsibility for Content

You are solely responsible for all Content that you post, upload, or otherwise make available through the Service. You warrant that your Content is accurate, lawful, and does not infringe any third party rights.

6.2 Licence Grant to Sonder.Careers

By posting Content to the Service, you grant Sonder.Careers a non-exclusive, royalty-free, worldwide licence to use, copy, display, distribute, reformat, and create derivative works from such Content for the purposes of operating, promoting, and improving the Service.

6.3 Content Moderation

Sonder.Careers does not pre-screen Content but reserves the right without obligation to review, refuse, remove, or disable access to any Content at its sole discretion.

7. Professional Networking and Messaging

7.1 Connections and Network

The Platform allows Candidates and Employers to connect with each other for professional purposes. By sending or accepting a connection request, you consent to that User viewing your profile in accordance with your privacy settings.

7.2 Messaging

The Platform provides a messaging function to facilitate professional communication between Users. You agree to use the messaging function only for lawful professional purposes.

7.3 Acceptable Use of Networking Features

You agree to use all networking features of the Platform in a manner consistent with professional norms. You must not:

• Send connection requests to Users with whom you have no professional basis for connecting.

• Use automated tools to send messages or connection requests in bulk.

• Collect contact information from other Users for purposes outside the Platform.

• Misrepresent your identity, role, or organisation in any communication.

8. Job Listings and Applications

8.1 Employer Responsibilities

Employers are solely responsible for the accuracy, legality, and completeness of all job listings they post. Job listings must comply with the Equality Act 2010 and all other applicable employment legislation.

8.2 Application Process

When a Candidate applies for a role through the Platform, their Professional Data and any application materials they submit will be shared with the relevant Employer. Sonder.Careers is not a party to the employment relationship between any Candidate and Employer.

8.3 No Employment Guarantee

Sonder.Careers does not guarantee that use of the Platform will result in employment, interview, or any other outcome for any Candidate.

8.4 Candidate Applications Management

The Platform provides Candidates with tools to track their applications. This data is for informational purposes only.

9. Intellectual Property

9.1 Platform Intellectual Property

All Intellectual Property in the Service, including the domain name Sonder.careers, the databases, the Platform design, all original content, AI models, and brand assets, is owned by Sonder.Careers or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Intellectual Property Infringement

If you believe that Content on the Platform infringes your copyright or other intellectual property rights, please send a written notice to admin(at)Sonder.careers.

10. Prohibited Conduct

You agree not to post, transmit, or make available any Content or engage in any conduct that:

• Is unlawful, harmful, threatening, abusive, harassing, defamatory, or invasive of privacy.

• Harasses, degrades, or intimidates any individual or group on the basis of any protected characteristic under the Equality Act 2010.

• Impersonates any person or entity or falsely represents your affiliation.

• Is fraudulent, false, deceptive, or misleading, including misrepresentation of employment history, qualifications, or professional credentials.

• Infringes any Intellectual Property or other proprietary rights of any third party.

• Constitutes unsolicited advertising, spam, or bulk commercial communications.

• Uses automated means including bots, crawlers, or scrapers to access or download data from the Platform without our express written permission.

• Attempts to gain unauthorised access to Sonder.Careers's systems or any part of the Service.

• Collects personal data about other Users for purposes unrelated to the professional use of the Platform.

11. Fees and Payment

11.1 Subscription Tiers

Access to certain features of the Platform requires payment of a subscription fee. Fees are as stated on the Platform at the time of purchase and include VAT where applicable.

11.2 Billing

Paid memberships are billed in advance on an annual basis (365-day billing cycle). Payments are automatically collected from the payment method on file at the start of each billing cycle unless you cancel before the renewal date.

11.3 Cancellation and Refunds

You may request cancellation of your subscription at any time by contacting admin(at)Sonder.careers. Cancellation takes effect immediately. No refund will be issued for the remaining portion of your current billing cycle, except where required by law.

11.4 Statutory Cancellation Rights

If you are a consumer, you have the right to cancel your subscription within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and receive a full refund.

12. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Sonder.Careers disclaims all warranties, whether express, implied, or statutory. Nothing in these Terms excludes or limits any warranty that cannot lawfully be excluded under the Consumer Rights Act 2015.

13. Limitation of Liability

13.1 Absolute Exclusions

Nothing in these Terms shall exclude or limit Sonder.Careers's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation.

13.2 Indirect Loss

Subject to clause 13.1, Sonder.Careers shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from your use of the Service.

13.3 Aggregate Liability Cap

Sonder.Careers's total aggregate liability shall not exceed the greater of the total fees paid by you in the 12 months preceding the claim, or one hundred pounds (£100).

13.4 Introductory Platform

Sonder.Careers acts solely as an introductory platform between Candidates and Employers. Any relationship, transaction, or engagement between a Candidate and an Employer is conducted at the sole risk of both parties.

14. Indemnity

You agree to indemnify, defend, and hold harmless Sonder.Careers, its officers, directors, employees, agents, affiliates, and successors from and against any claims, demands, losses, damages, costs, and expenses arising out of your use of the Service, your breach of these Terms, or your violation of any applicable law or third party rights.

15. Termination

Sonder.Careers may, in its sole discretion, suspend or terminate your access to the Service immediately and without notice where it reasonably believes that you have breached these Terms. Upon termination, your right to use the Service ceases immediately. Clauses 5, 6, 9, 12, 13, 14, and 17 shall survive termination.

16. Third Party Services

The Platform may contain links to or integrations with third party websites and services not owned or controlled by Sonder.Careers. We have no control over the content, privacy policies, or practices of any third party.

17. Dispute Resolution

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these Terms affects your statutory rights as a consumer.

18. General Provisions

These Terms, together with the Privacy Policy and any additional terms applicable to specific features of the Service, constitute the entire agreement between you and Sonder.Careers and supersede all prior agreements. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Breach and Remedies

Sonder.Careers reserves the right to pursue all available legal remedies for breach of these Terms, including injunctive relief and damages. The following amounts represent a genuine pre-estimate of Sonder.Careers likely losses for specified breaches:

• Impersonation or misrepresentation of professional credentials: £1,000 per instance.

• Exceeding access limits or accessing the Service after termination: £100 per day or per excess action.

• Sending unsolicited commercial communications through the Service: £100 per communication.

• Posting Content in violation of these Terms: £100 per item of Content.

• Unauthorized aggregation, copying, or reproduction of Platform Content or data: £3,000 per day of violation.

• Misuse of Candidate data obtained through the Platform for purposes other than recruitment: £5,000 per instance.

Please report any violations of these Terms to admin(at)Sonder.careers.

20. Contact

Questions, comments, or concerns about these Terms should be directed to:

Sonder.Careers
Email: admin(at)sonder.careers
Privacy enquiries: privacy(at)sonder.careers
Platform: sonder.careers

Sonder.careers
All lives living one story