Help Centre

Personal members: Visit sonder.careers/signup, choose "Personal", enter your name, email, and a password (minimum 12 characters with one uppercase letter, one number, and one special character). You will receive a verification code by email — enter it to activate your account.

Business accounts: Choose "Business" at sign-up. You will be guided through package selection and payment before completing your company profile.

Invite-only periods: When sign-ups are restricted, you need an invite code from an existing member. Go to sonder.careers/join and enter the code you were given.

Personal members are taken through a short onboarding wizard where you set your display name, headline, location, interests, and upload a profile photo. Complete every step to unlock the full platform.

Businesses follow a three-step onboarding: select a package (Starter, Growth, or Agency), complete payment via Stripe, then fill in your company profile (logo, description, industry, size, website).

Go to sonder.careers/forgot-password, enter your email address, and you will receive a reset link. Click it and choose a new password.

Navigate to your profile page by clicking your avatar in the top navigation bar and selecting your name. On your own profile you will see edit controls for every section.

Alternatively, go to Settings > Profile to update your display name, headline, location, bio, and availability status.

• Headline — A short professional tagline (e.g. "Senior Product Designer | Fintech")
• Bio — A longer description of who you are
• Location — Your city or region
• Availability status — Open to work, casually looking, not looking, or open to freelance
• Work History — Add roles manually or import from a LinkedIn CSV/PDF export
• Passion Projects — Side projects, volunteering, or portfolio pieces
• Interests — Tag your career interests from the available categories
• Get To Know You (GTKY) — Answer personality and career questions. Once you have answered at least five, an AI-generated summary appears on your profile
• Gallery — Upload photos and images to showcase your work
• Portfolio — Link to external portfolio items
• Recommendations — Ask connections to write you a recommendation
• Executive Summary — Generated from your CV Audit. Toggle visibility on or off

Click the camera icon on your avatar (visible on your own profile page). You can upload a JPG, PNG, or WebP image. The platform crops it automatically.

On your profile page, hover over the banner area at the top and click the edit icon. Upload an image and drag to reposition it.

Go to Settings > Profile and look for the "Profile URL" field. Enter a custom slug (e.g. jane-smith). Your profile will then be reachable at sonder.careers/profile/jane-smith.

On your profile, scroll to the Work History section and click Import. Upload either a LinkedIn CSV export or a LinkedIn PDF profile export. The system parses your roles and lets you preview before confirming.

Go to Settings > Privacy. You can toggle visibility for: bio, location, work history, passion projects, GTKY answers, gallery, portfolio, and recommendations. GTKY answers have three privacy levels: public, connections only, or private.

Go to Business Dashboard (accessible from the main navigation). Your profile details — company name, description, industry, website, size, and founding year — can be edited from there.

On your Business Dashboard or profile page, click the logo area and upload a JPG, PNG, or WebP image.

Go to Settings > Profile (business accounts) to manage your contact visibility settings for email, phone, and website.

Go to the Feed page. At the top you will see a text input — click it to open the post composer. You can write text or select "Article" for long-form content with rich formatting.

Yes. When creating a post, click the image icon to attach a photo. The platform supports JPG, PNG, and WebP uploads.

• Post — A short update, thought, or question
• Article — Long-form content with rich text formatting. Articles appear in the feed and are filterable separately.

React: Click the reaction button beneath any post. Options include like, celebrate, support, love, insightful, and funny.

Comment: Click the comment icon beneath a post and type your reply.

Repost: Click the repost icon. You can add your own commentary when sharing.

Share to Hub: Click the share icon and select a Hub from the list.

Delete: Click the three-dot menu on your own post and select Delete.

Hide: Click the three-dot menu on any post and choose Hide. It will no longer appear in your feed.

Go to the Jobs page from the main navigation. Filter by keyword, location, job type (full-time, part-time, contract, freelance), salary range, and remote availability.

Open a job listing and click Apply. If you have Quick Apply set up, your saved details are pre-filled. Otherwise, upload your CV and fill in the application form.

Go to Settings > Quick Apply to save your default CV text, cover letter, and contact details. When Quick Apply is enabled, applying to jobs pre-fills these fields so you can submit faster.

From your Personal Dashboard, scroll to the My Applications section. Each application shows its current status (applied, reviewed, shortlisted, interview, offer, rejected). Click any application to view its full timeline.

Go to Business Dashboard > Jobs and click Post a Job. Fill in the title, description, location, salary range, job type, and requirements. You can also use AI Generate to draft job content from a brief description.

From your Business Dashboard, click any active job listing, then click Applications. You can also switch to Kanban view to drag applications between stages (New, Reviewed, Shortlisted, Interview, Offer, Hired, Rejected).

Yes. From your job listing, click Boost and select a duration (7 days or 30 days). Boosted jobs appear higher in search results. Payment is handled via Stripe.

Hubs are interest-based communities within Sonder.Careers. Each Hub groups members who share a common career interest, industry, or topic — for example, "UX Design", "Veterinary and Animal Care", or "Cloud Computing".

Go to the Hubs page from the main navigation. Browse available Hubs and click Join. Your Hub memberships influence your feed content, blog recommendations, and suggested connections. Open a Hub page and click Leave to leave.

Go to Events from the main navigation. Browse upcoming events and open one to RSVP as Going, Maybe, or Not Going. If the event has limited capacity, you may be placed on a waitlist.

Click Create Event on the Events page. Fill in the title, description, date/time, location (or mark as online), and optionally set a capacity limit or ticket price.

Yes. Similar to job boosting, you can pay to boost your event's visibility for 7 or 30 days.

Go to Messages from the main navigation. Start a new conversation by searching for a member's name. Type your message and send. Messages are delivered in real-time.

Your plan tier determines your monthly message allowance. Free members have a limited number of messages per month. Pro and Business members have higher or unlimited allowances.

Templates: Go to Messages and look for the templates option. Create, save, and reuse templates for common outreach.

Signature: Set a custom signature in Messages settings that is automatically appended to your messages.

Visit their profile and click Connect. They will receive a connection request notification. Once accepted, you are connected and can message each other.

Accept/Decline: Go to Connections from the navigation and switch to the Pending tab.

Remove: Go to Connections, find the person, and click Remove Connection.

Go to Profile Viewers (accessible from the dashboard or navigation). This shows members who have recently viewed your profile.

On your profile, scroll to the Recommendations section and click Request Recommendation. Search for a connection and send the request.

Visit their profile and click Write Recommendation, or respond to a recommendation request from your notifications.

Yes. When someone writes a recommendation for you, it appears as "Pending". You must click Approve before it is visible on your profile. You can also decline it.

An AI-powered, 11-stage analysis of your CV. Upload your CV text and receive a comprehensive report covering layout review, competency scoring, UK market role validation, behavioural mapping, a full CV rewrite, role recommendations, interview prep, and more.

Go to AI CV Audit from the main navigation. Upload or paste your CV text and click Generate. The audit takes a few minutes to complete all 11 stages.

1. Introduction — High-level first impression and audit scope
2. CV Layout & Structural Review — Formatting, section order, ATS compatibility
3. Competency Scoring & Rewrites — Seven core competencies scored with rewrite recommendations
4. UK Market Role Validation — Benchmarked against current UK roles and salaries
5. Behavioural Competency Mapping — Mapped against the CIPD Profession Map
6. Executive Summary — A polished, recruiter-ready executive summary
7. Primary Rewritten CV — Complete professional rewrite in UK executive format
8. Role Recommendations — Realistic and stretch roles with salary ranges
9. Interview Preparation Pack — Competency questions with STAR-format answers
10. Cover Letter Template — UK business format, ready to customise
11. Closing Summary & Daily Plan — Priority actions and daily routine

Yes. Each audit consumes one credit. If the audit fails, your credit is automatically refunded. View your balance at the top of the CV Audit page.

Yes. On the CV Audit page, click History to see all previous reports.

After a successful CV Audit, Stage 6 generates an Executive Summary saved to your profile. Toggle its visibility on or off by clicking the eye icon next to the Executive Summary section on your profile.

• Free — Basic access to feed, jobs, hubs, and limited messaging
• Pro — Unlimited messaging, advanced insights, priority in search, full CV Audit access

Click the Go Pro button in the top navigation bar, or go to sonder.careers/upgrade. Complete payment via Stripe.

• Starter — Basic job posting and company profile
• Growth (Most Popular) — Enhanced candidate search, priority placement, more job slots
• Agency — API access, bulk job posting, and premium support

Pricing details at sonder.careers/business. Toggle between Monthly and Annual billing.

Go to Settings > Account. Click Cancel Subscription. Cancellation takes effect at the end of your current billing period.

Go to Explore from the main navigation. The platform suggests members based on your interests, Hub memberships, and industry. Use the Search bar in the top navigation to find people by name.

Go to sonder.careers/businesses to browse the business directory and filter by company name.

Click the bookmark icon on any job listing, post, or event to save it. Go to Saved from the main navigation to view all bookmarked items. Click the bookmark icon again to unsave.

Click the bell icon in the top navigation bar for recent notifications. For the full list, go to the Notifications page.

• Someone sends you a connection request
• Your connection request is accepted
• Someone reacts to or comments on your post
• Someone writes you a recommendation
• A job you applied to changes status
• New event in a Hub you follow
• Welcome message when you first join

Go to Settings > Notifications to control which notifications you receive via email and in-app. Use Mark All Read to clear them, or click the delete icon on individual notifications.

Go to Settings > Referrals and click Generate Invite Link. Share the link — when they sign up, it counts as your referral.

You receive a monthly allowance of invite codes that refreshes automatically. The Referrals tab also shows a leaderboard of top referrers.

Go to sonder.careers/blog to browse all published articles. Blog posts are generated daily on career topics related to the platform's Hubs and Interests.

Platform blog content is generated automatically. Members can write Articles (long-form posts) from the Feed — these appear in the main feed and are distinct from the automated blog.

Go to Candidate Search from the business navigation. Search for members by skills, location, interests, and availability. Available on Growth and Agency plans.

Go to Settings > API Access. Click Generate New Key and give it a label. Your API key allows programmatic job management via the external REST API.

Businesses on eligible plans can post and manage jobs via REST API:

• POST /api/v1/jobs — Create a job
• GET /api/v1/jobs — List your jobs
• PATCH /api/v1/jobs/{id} — Update a job
• DELETE /api/v1/jobs/{id} — Delete a job

All requests require an API key in the X-API-Key header. Rate limits: 60 reads/min, 20 writes/min.

Click the three-dot menu on any post, comment, or profile and select Report. Choose a reason and submit. The admin team reviews all reports.

Click the bug icon in the bottom-right corner of any page. Describe the issue and submit. View the status of your reports in Settings > My Reports.

Go to Settings > Communication to opt in or out of weekly digests, recommendation emails, and marketing communications.

Every email includes an unsubscribe link at the bottom. You can also go to sonder.careers/unsubscribe.

• Privacy Policy
• Terms of Service
• Cookie Policy

Try refreshing the page. If the problem persists, clear your browser cache or try a different browser. Submit a bug report using the bug icon in the bottom-right corner if the issue continues.

Check your spam/junk folder. Emails are sent from noreply@sonder.careers. If you still do not receive them, contact support.

CV Audits typically complete within 3–5 minutes. If yours has been generating for more than 10 minutes, refresh the page. If it shows as failed, your credit is automatically refunded.